CRM
Keep Your Suppliers Close and Customers Closer
Fear is one of the most prevalent emotions experienced during unstable economic times. Ensuring that you maintain a close relationship with suppliers and customers is essential to maintain confidence and an ongoing relationship.
Good Decision Making Survey Results
Consulting group McKinsey has released the results of its recent global survey [November 2008] of over 2000 corporate executives on their decision making processes and outcomes. This included questions pertaining to: Decision makers involved Drivers of the decisions Depth of analysis Openness of the discussions Impact of Politics on […]
Wake Up, Change is Happening Now!
There is a common misconception that change is happening faster. Yet in reality, the change signals are often visible on the horizon well before they become visible in mainstream business. Change is like a chameleon that changes as it moves through its own lifecycle: Single Event – It starts with […]
Decision Making in Times of Good Performance
The performance you measure today is a result of the decisions you made in the past. Many organisations mistakenly believe that if the numbers are good, then staying the course is a viable option. Yet the decisions made yesterday were based on yesterdays environment. The business world is littered with […]