About The Author

Gail La Grouw is a leading authority in Strategic Performance Improvement, based in Auckland, NZ.

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Management

Aligning KPI, Business Rules and Decisions

Tuesday, September 15th, 2009

Many businesses struggle with identifying their key performance indicators, from just performance indicators, and then reducing the number of KPI to those 3-4 that should be the primary focus at a particular time. They also fail to add one critical component to their KPI schedule that makes the difference as to whether performance to those [...]

Do You Need a Chief Performance Officer [CPO]?

Sunday, July 19th, 2009

You are no doubt aware of Obamas appointment of a CPO. It has raised an interesting discussion on Harvard Business Review Online as to whether this role is essential or whether it falls under the role of COO or CEO. Check out the article and comments and let me know your views – I like to [...]

Choice of 3 Simple Responses to the Current Downturn

Thursday, February 12th, 2009

Since most of you have been bombarded with blog entries and articles on how to survive the tough times, I am going to keep this short and sweet. There are only 3 ways to respond to the current situation: Ignore It, Accept Defeat, or Take Control And the way to take control is to put the [...]

Personal Performance Dashboards Invaluable for Motivation and Job Satisfaction

Wednesday, January 28th, 2009

Personal dashboards are a powerful force for helping employees recognise their contribution to the success of the organization and manage their own performance.