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About The Author

Gail La Grouw is a leading authority in Strategic Performance Improvement, based in Auckland, NZ.

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Decision Making

The Dangers of Relying on Long-Term Memory in Decision Making

I often get challenged when I suggest that most of us have pretty poor long term recall. Admittedly, I too once believed that about myself – and worse, I still do believe that! And this committed, falsely held opinion is the very essence of why business leaders and decision makers can NOT rely on memory [...]

Keep Your Suppliers Close and Customers Closer

Fear is one of the most prevalent emotions experienced during unstable economic times. Ensuring that you maintain a close relationship with suppliers and customers is essential to maintain confidence and an ongoing relationship.

BI May Be Sleep Solution For Executives

Recently BusinessWeek published the 10 top things that keep business leaders awake at night. So naturally, I thought I would offer my view of the top solutions to these problems as they relate to The Logical Organization. Top 8 Sleep-Killers The top eight issues keeping business leaders awake at night include: “the constant pressure to [...]

Good Decision Making Survey Results

  Consulting group McKinsey has released the results of its recent global survey [November 2008] of over 2000 corporate executives on their decision making processes and outcomes. This included questions pertaining to: Decision makers involved Drivers of the decisions Depth of analysis Openness of the discussions Impact of Politics on process and outcomes The financial [...]

BI Supports Sales Process Integrity

There are those who believe that business intelligence driven selling and marketing is leading towards a more depersonalised style of selling – yet in reality, the opposite is true. The old mode of selling was very much a tactical pipeline of script speak designed to lead a prospect into firstly feeling discomfort with the status [...]

Logical Interpretation – A Subjective Experience

I ran into a very dear friend last night who is an esteemed Doctor of Philosophy and Emeritus Professor. His sphere of expertise has been in theology, most particularly in debunking the theory of evolution. My knowledge in this sphere is such that I would never even consider debating any of his propositions. I mentioned [...]

BI Helps Overcome The Dominant Logic

Business Intelligence has many benefits, not directly attributed to the technology. Apart from providing current data and analytical capability, BI tools can help overcome cultural issues such as what Professor Josep Valor, Sabatier of the IESE Business School of Navarra, Spain, describes as the “dominant logic” of a company. According to the professor, “dominant logic [...]

Decision Making in Times of Good Performance

The performance you measure today is a result of the decisions you made in the past. Many organisations mistakenly believe that if the numbers are good, then staying the course is a viable option. Yet the decisions made yesterday were based on yesterdays environment. The business world is littered with companies that were glorified one [...]

The Ten Fundamentals of A Logical Organization

There are ten key elements that contribute to The Logical Organization: Thinking – how people think and the various types of thinking used in business; those which are now redundant, and those we should be embracing for the future Insight – how it transforms knowledge into wisdom Intelligence – the various forms of intelligence and [...]

Airlines Face Tough Pricing and Payload Decisions

According to a recent report by Wellington Airport operator Infratil, ”domestic aircraft flying into Wellington airport were on average three quarters full in July even though there were more seats available”. This comes hot on the tail of other recent announcements by leading NZ airline carrier Air New Zealand that pricing may go up again – [...]