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Gail La Grouw is a leading authority in Strategic Performance Improvement, based in Auckland, NZ.

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Decision Making

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Who Is Running The Business?

Saturday, March 13th, 2010

I have just been reading Robert Peston’s book Who Runs Britain? I recognised many parallels with Who Runs Business? With the Internet expanding the voice of shareholders across blogs, news sites and forums, is logical decision making being crowded out by shareholder pandering to silence the hounds.
Just how much time is spent in business fluffing [...]

Cloud & BI – Together Driving Intelligent Leadership

Monday, September 21st, 2009

In a world that is complex, globally interdependent and massively interconnected, business strategies are becoming increasingly accepted as having a shorter time focuses and being adaptable within that period. Thus, strategic decisions must be based on real time evidence-based insight and collaborative expertise.
Traditional command and control leadership models are outdated, and are evolving towards a [...]

Aligning KPI, Business Rules and Decisions

Tuesday, September 15th, 2009

Many businesses struggle with identifying their key performance indicators, from just performance indicators, and then reducing the number of KPI to those 3-4 that should be the primary focus at a particular time. They also fail to add one critical component to their KPI schedule that makes the difference as to whether performance to those [...]

Leadership Judgement vs. Rational Decision Making

Thursday, August 27th, 2009

Making judgement calls is an everyday activity for most leaders. But often, decisions are too complex to rely on gut feel or instinct. They require sufficient information to drive more logic based decisions.
We start making judgement decisions from the day we are born, taking in all the environmental, comfort and influence factors around us. We [...]

Research Backs Up Current Views Over Cloud Computing

Thursday, May 21st, 2009

One of the major constraints of business intelligence implementation is the processing capability of the enterprise infrastructure. Cloud computing offers a feasible solution to this issue – but it doesn’t come without a number of obstacles. A recent report published by Berkeley Research Report on Cloud Computing outlines their views on cloud computing.
On the positive [...]

Are We Getting Better At Decision Making?

Monday, April 13th, 2009

I came across this video and it raised an interesting point – are we getting any better at decision making? Now the studies prove that we are not making better decisions, but are we any better at how we approach our decisions? According to this video the anwer is NO! And the reason is not [...]

Edumotional Selling

Thursday, March 19th, 2009

One of the paradoxes of sales performance today is that the customer expects the sales person to have in-depth understanding of their unique business, and they also expect immediate response. So just how does a sales rep meet this challenge – they must do a lot more work upfront of the first sales meeting. This [...]

Wine Intelligence Provides Interesting Case Study During Recession

Sunday, February 15th, 2009

I was glancing through the headlines of my BI RSS feed when I came to a sudden stop at the headline “Wine Intelligence”. Now anyone who knows me will acknowledge that my passion for BI is only equalled by my passion for fine wines and chocolate. So this headline was brewing up to a perfect [...]

Choice of 3 Simple Responses to the Current Downturn

Thursday, February 12th, 2009

Since most of you have been bombarded with blog entries and articles on how to survive the tough times, I am going to keep this short and sweet. There are only 3 ways to respond to the current situation:

Ignore It,
Accept Defeat, or
Take Control

And the way to take control is to put the customer back into the [...]

The Dangers of Relying on Long-Term Memory in Decision Making

Tuesday, February 3rd, 2009

I often get challenged when I suggest that most of us have pretty poor long term recall. Admittedly, I too once believed that about myself – and worse, I still do believe that! And this committed, falsely held opinion is the very essence of why business leaders and decision makers can NOT rely on memory [...]

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