About The Author

Gail La Grouw is a leading authority in Strategic Performance Improvement, based in Auckland, NZ.

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A Strategic Guide To Corporate Performance Using Business Intelligence.

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Simplifying Business Measurement

Monday, November 30th, 2009

When we attempt to measure the performance of a business we need to understand two things: How the business is defined – the terms we use for various items and attributes The measurement system to be used – Business Terminology and Definitions A business is defined in terms of functional systems – for example, Finance, [...]

The Role of Change Networks

Wednesday, August 12th, 2009

The world is fast becoming  densely connected,  introducing both new promise and new peril. With data flowing openly across most international borders, consumers have become creators, and new innovation, risks and news cascade through the system immune to local politics. For organizations to prevent innovation turning from promise to peril, they need to implement new [...]

Performance, Innovation and Complexity

Tuesday, August 4th, 2009

When looking at performance we need to consider the role of innovation and complexity in business. Innovation is no longer solely focused in traditional products and services, but in business processes, business models and management models. Innovation in these areas are far more sustainable and competitive that innovation in products and services. With product development [...]

vSphere – Changing the Face of IT

Wednesday, April 29th, 2009

The role of IT managers is changing. Changing from selecting boxes and pipes that run the business transactions and communications to selecting and negotiating IT service contracts, managing SLA’s and seeking out new technologies to boost business performance. Today, 75% of IT budgets are spent on keeping the lights on. This is severely restricting allocation [...]

Wine Intelligence Provides Interesting Case Study During Recession

Sunday, February 15th, 2009

I was glancing through the headlines of my BI RSS feed when I came to a sudden stop at the headline “Wine Intelligence”. Now anyone who knows me will acknowledge that my passion for BI is only equalled by my passion for fine wines and chocolate. So this headline was brewing up to a perfect [...]

Keep Your Suppliers Close and Customers Closer

Monday, January 26th, 2009

Fear is one of the most prevalent emotions experienced during unstable economic times. Ensuring that you maintain a close relationship with suppliers and customers is essential to maintain confidence and an ongoing relationship.

BI May Be Sleep Solution For Executives

Monday, January 12th, 2009

Recently BusinessWeek published the 10 top things that keep business leaders awake at night. So naturally, I thought I would offer my view of the top solutions to these problems as they relate to The Logical Organization. Top 8 Sleep-Killers The top eight issues keeping business leaders awake at night include: “the constant pressure to [...]

Good Decision Making Survey Results

Wednesday, January 7th, 2009

  Consulting group McKinsey has released the results of its recent global survey [November 2008] of over 2000 corporate executives on their decision making processes and outcomes. This included questions pertaining to: Decision makers involved Drivers of the decisions Depth of analysis Openness of the discussions Impact of Politics on process and outcomes The financial [...]

Wake Up, Change is Happening Now!

Saturday, October 4th, 2008

There is a common misconception that change is happening faster. Yet in reality, the change signals are often visible on the horizon well before they become visible in mainstream business. Change is like a chameleon that changes as it moves through its own lifecycle: Single Event – It starts with a single event, Isolated Events [...]

Decision Making in Times of Good Performance

Wednesday, September 17th, 2008

The performance you measure today is a result of the decisions you made in the past. Many organisations mistakenly believe that if the numbers are good, then staying the course is a viable option. Yet the decisions made yesterday were based on yesterdays environment. The business world is littered with companies that were glorified one [...]