About The Author

Gail La Grouw is a leading authority in Strategic Performance Improvement, based in Auckland, NZ.

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Does Analytics Lead to Tunnel Vision?

Tuesday, January 4th, 2011

I was reading some marketing material about growing a subscriber base and how easy it is to fool yourself into preaching to the converted. It got me thinking how the same could apply to analytics. The core foundation of analytics is to mine out those micro markets that offer the most profit. And there are [...]

Review of New Media Analytics for the Obama Presidential Campaign

Friday, November 6th, 2009

I finally had a chance on my weeks holiday to catch up with some reading and review and wanted to share this gem with you. This video shares the experiences with Dan Siroker, previously of Google, then head of the New Media Analytics team for the Obama Campaign. Dan describes how the campaign used data [...]

When Facts Don’t Help Your Business

Tuesday, July 14th, 2009

In a recent post by Seth Godin ‘Facts Always Win, Right?‘ he raises the challenge of when relying on facts gain be at the peril of your business. As a great advocate of making business decisions based on facts, rather than subjectively filtered personal emotions, I certainly support that different rules apply in marketing functions. [...]

2 Common Errors in Demand Forecasting

Monday, March 23rd, 2009

The two most common errors that many companies make in demand forecasting are in: The basis for forecasting The confusion between demand and targets Many product based companies tend to forecast based solely on SKU. The true demand for any product or service is for the features that a product or service has. Each SKU [...]

Edumotional Selling

Thursday, March 19th, 2009

One of the paradoxes of sales performance today is that the customer expects the sales person to have in-depth understanding of their unique business, and they also expect immediate response. So just how does a sales rep meet this challenge – they must do a lot more work upfront of the first sales meeting. This [...]

Business Intelligence Bringing Left Brain Innovation Into Play

Friday, February 6th, 2009

Over the past few years, innovation was a big part of the strategy in most organizations. This often resulted in various education programs to activate and energize the so-called creative right brain. Business intelligence tools are now bringing the innovation focus to the left side of the brain, the logical side. It is often thought [...]

Personal Performance Dashboards Invaluable for Motivation and Job Satisfaction

Wednesday, January 28th, 2009

Personal dashboards are a powerful force for helping employees recognise their contribution to the success of the organization and manage their own performance.