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Gail La Grouw is a leading authority in Strategic Performance Improvement, based in Auckland, NZ.

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Archive for December, 2009

Demystifying Metrics, Measures, Dimensions and Indicators

Continuing on from the previous blog ‘Simplifying Business Measurement‘ Each business function has a core set of decisions that define it, and its connections with the decision-making processes of other functional areas. For each decision area there are: Goals that define its purpose – often set as ‘targets’ Metrics that define performance to those goals, [...]